How to cancel

How to Cancel via Phone (Live Agent)

First, gather this information that you may need

  • First Name
  • Last Name
  • Phone Number
  • Email Address
  • Username
  • Password
  • Billing Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge
  • Amount of Last Charge

Next, follow these simple steps

  1. Pick up your phone and call 877-801-9065
  2. Select the menu option 3 and then option 5
  3. Tell the rep you need to cancel
  4. Give the rep the info they need to find your account
  5. Request that the agent emails you confirmation or gives you a verbal confirmation code
  6. Make sure that you won’t be charged again by asking the rep
  7. Keep the proof given to you for your records

More information about

ItsHD is a streaming movie service, based in the United Kingdom, which allows customers around the world to choose from thousands of selections. For a monthly fee, members are able to view their movies instantly and from more than one device including their television. Once registered, customers can choose from countless selections as well as view ratings and reviews and leave feedback for others.

ItsHD members are able to view any movie from the preselected library instantly on PC, Mac, and other such devices. There is no need to download selections as all movies play instantly. Customers may search for titles by name of a movie, actor, director, and so on.

In order to receive a 7-day free trial, a person may create an account with ItsHD by answering some brief, introductory, questions. To continue membership after the free trial, a customer may choose from one of two options. First, there is the Free Regular Membership in which case the customer must notify ItsHD that they wish to move forward with only this option of service. With the Free Regular Membership, there are no monthly fees but a member may still rent or purchase individual movies. Once rented, a movie may sit in a customer’s library for up to 30 days if not viewed. Once started, a viewer has 24 hours to screen their movie. Second, there is the option to upgrade to the Premium Membership where all movies are accessible for a flat rate of $34.95 a month. Members will have their account billed every 30 days, automatically, when using the Premium Membership.

If you need to cancel your subscription with ItsHD we are here to help you.