How to Cancel FasTrak

• FasTrak

FasTrak is a San Francisco-based company that empowers its users to pre-pay their tolls on the go. FasTrak is an easy-to-install tag you mount to your windshield which allows you to skip the long wait lines for any toll road in the Bay-Area anywhere a Fastrak logo is found. Because FasTrak partners with all Bay-Area transportation planning organizations, it’s simple to keep moving with our service. You can use FasTrak at all eight Bay-Area toll bridges, at the San Francisco Airport. The best part about FasTrak is the service is completely free. On top of this, if you qualify as a carpool, you can receive discounted rates when you use carpool lanes on toll bridges as well as a special discount on the Golden Gate Bridge. But we also save you time. As a FasTrak customer, you can use express lanes as a solo driver, saving plenty of headaches along the way. Business owners can have peace of mind knowing their drivers don’t need to keep records for the tolls they pay. FasTrak does the paperwork and allows business owners to view statements online. To get started, simply open a FasTrak account. You can order a tag online, or you can pick one up at a retail location near you. Once you receive your tag, register it on the FasTrak website or get in touch with one of our customer service representatives. To finish, mount the tag to your car and login to add cash to your account and you’re ready to get going where ever your daily commute takes you.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. Pick up your phone and call 415-486-8655
2. Tell the rep you need to cancel
3. Give the rep the info they need to find your account
4. Request that the agent emails you confirmation or gives you a verbal confirmation code
5. Keep the proof given to you for your records