How to cancel

How to Cancel via Web Form

First, gather this information that you may need

  • First Name
  • Last Name
  • Email address on the account
  • Password
  • Last 4 digits of Credit Card being charged
  • Date of Last Charge
  • Amount of Last Charge

Next, follow these simple steps

  1. Goto the website
  2. Enter the info that is requested
  3. Navigate down the page and find the orange button that says “Submit”
  4. Click the link that reads the orange button that says “Submit”
  5. Keep the proof given to you for your records

More information about

BetterHelp is an online counseling service founded in 2013 by Alon Matas. Only two years after gaining rapid success, Teladoc bought the company. Teladoc is one of the largest, if not the largest, Telehealth providers in the United States.

You can always count on professional help because of their licensed and experienced providers. Being solely on the internet, they can provide support at any time through text-message or scheduled live sessions. You can schedule live sessions or live chats, but you can’t guarantee an immediate response through regular text messages.

At the moment, BetterHelp has 5,887 therapists with 765,378 patients. These counseling sessions can include just yourself, couples, or your children, specifically teens. As an American based company, they mainly handle people that know the English language. Although it’s possible that if you’re not a native speaker and use English as a second language, you could get by. Counseling is $40 to $70 a week billed monthly. The company doesn’t clearly state the difference in pricing, but one can assume that either the fee depends on how many sessions per month or who they’re counseling. Whichever way it is a relatively cost-effective form of counseling. Although BetterHelp providers are licensed therapists certified by their respective state’s board, and the service may have very similar benefits to face-to-face therapy, it does not substitute face to face in every situation. They cannot provide an official diagnosis to fulfill a court order or prescribe medication. 

If you need to cancel your subscription with BetterHelp, please see our instructions on how to cancel.