How to cancel AT&T U-Verse

How to Cancel AT&T U-Verse via Phone (Live Agent)

First, gather this information that you may need

  • First Name
  • Last Name
  • Address 2
  • Date Of Birth
  • Address 1
  • The Answer to the Security Question setup on your account
  • PIN or password on the account
  • ZIP/Postal Code
  • State/Province/Region
  • City

Next, follow these simple steps

  1. Pick up your phone and call 1- 800-288-2020
  2. Tell the rep you need to cancel
  3. Give the rep the info they need to find your account
  4. Make sure that you won’t be charged again by asking the rep
  5. Ask if you can be granted a refund
  6. Request that the agent emails you confirmation or gives you a verbal confirmation code
  7. Keep the proof given to you for your records

More information about AT&T U-Verse

AT&T U-Verse, commonly called just U-Verse, was at one time a brand of Triple-Play Telecommunication Services. AT&T U-Verse is owned by AT&T and was founded on June 26, 2006. At the time, U-Verse included services for broadband internet, IP telephone, and IP Television. However, in September of 2016, AT&T announced that the U-Verse brand would no longer apply to their broadband internet or telephone services. U-Verse now only applies to AT&T’s TV service, although it is also packaged along with internet and phone services within the AT&T bundles. U-Verse is available all across the United States, as well as in Puerto Rico and the Virgin Islands. 

For AT&T U-Verse TV alone, there are three options available; the U-Family TV package with 180+ channels, the U200 TV package with 370+ channels, and the U300 TV package with 485+ channels. The monthly prices for these packages are based on 12-month agreements and are $49.99, $69.99, and $74.99 per month respectively. When bundled with AT&T’s internet service, The U-Family TV package is $79.99 per month, the U200 TV package is $99.99 per month, and the U300 TV package is $104.99 per month. For these bundles, a $10 per month internet equipment fee is added to the price. There is also a popular package offered to customers who would like to have U-Verse, internet and phone service. The price for this bundled package is $99.98 per month for 12 months, plus the $10 internet equipment fee. Taxes will also be applied to all prices, based on location.

If you are looking for how to cancel your AT&T U-Verse account, follow the detailed instructions shown on this page.


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