Care.com is a trusted online marketplace that connects individuals and families with caregiving professionals for a variety of needs. Whether it’s child care, pet sitting, elder assistance, housekeeping, or special needs support, the platform allows users to search for and hire vetted caregivers. Founded in 2006 by Sheila Lirio Marcelo, the company grew from her own personal frustration with finding dependable child care. She co-founded the site with Dave Krupinski, Donna Levin, and Zenobia Moochhala to provide a more structured, safe approach to locating care services.
Based in Waltham, Massachusetts, Care.com has expanded its reach to more than 33 million members across 20 countries. The platform continues to be a go-to resource for families, with more than 6 million users visiting the site each month. A new job is posted on the platform every 30 seconds, indicating high demand for caregivers. The company became publicly traded in 2014, further boosting its visibility and operational scale.
Navigating Care.com is easy. When visiting the website, users choose either Find Care or Find Jobs. Those seeking assistance can browse caregiver profiles, while those offering services can look for job listings. Creating a profile and searching is free for both parties. All caregivers are required to complete a background check, and their verification is clearly indicated on their profiles.
Safety and trust are essential elements of the platform. Care.com takes steps to ensure that caregiver identities are confirmed, and the platform offers helpful tools and guidance to support informed hiring decisions. For caregivers who want to improve their visibility and job prospects, a premium membership is available. This feature places their profile higher in search results and allows unlimited job applications.
Premium membership comes with tiered pricing options: $39 per month, $78 for a three-month term, or $156 annually. All membership plans renew automatically unless users opt out. Cancellation and account deletion instructions are easily accessible on the Care.com website for those who want to make changes.
With its global reach, user-friendly design, and commitment to safe care connections, Care.com has earned its reputation as one of the leading platforms for caregiving services. It continues to simplify the process for families in need and caregivers seeking meaningful work.
Care.com CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Login
Follow these steps:
Goto the website https://www.care.com/
Login using Email and password
Click the link that reads Account and Settings
Navigate down the page and find Membership Information Section
Click the link that reads Close Account
Click the link that reads No thanks, cancel my membership
Click the link that reads a reason for why you are closing your account.
Click the link that reads Continue
Phone (Live Agent)
Follow these steps:
Pick up your phone and call (877) 227-3115
Tell the rep you need to cancel
Give the rep the info they need to find your account
Request that the agent emails you confirmation or gives you a verbal confirmation code
Keep the proof given to you for your records
E-Mail
Follow these steps:
Create an email including your account information
Tell the rep you need to cancel
Request that the agent emails you confirmation or gives you a verbal confirmation code
